Questions and Answers for Common Troubleshooting Issues: After Two of Three Years

Thank you for following our series on frequently asked questions about BaseVac and our suction units. To date, we have reviewed questions commonly asked before a BaseVac is purchased, when a BaseVac is installed, and within the first few months of owning our vacuum systems.

Questions

Today we will be discussing commonly asked questions during the first two to three years of owning a BaseVac unit.

The suction is intermittent

·         This normally indicates a piping system blockage. Debris moves around, blocking flow intermittently.

·         The wave scenario may also be associated with the draining of the air/water separator. When full, the switch shuts the system off for 3.5 minutes while the tank drains. Depending on the piping system, there may be minimal suction during this time.

·         This scenario may also occur in high vertical lift piping systems (over the wall) to correct wave action, increase the vacuum to a higher level on the built-in valve.

·         Also, check the air/water separator drain check valve to ensure it is not blocked open with debris.

·         The inline inlet check valve may have stuck partially, restricting the airflow.

The Suction shuts off and won’t restart for up to an hour

·         This is often the result of a built-in motor high-temperature switch. If the motor gets too hot, the internal overload switch opens. When the motor cools, the switch closes and the vacuum automatically restarts.

·         Depending on the manufacturing batch, the internal thermal overload switch may not have been bypassed at the factory. The switch is not vital to the system and can safely be bypassed. Consult a team member at BaseVac for easy to follow wiring change that bypasses the switch function.

·         The BaseVac system is protected by the breaker in the control panel and is compliant with all electrical codes.  

When I turn it on, nothing happens

·         This only occurs when the power is not connected to the motor. Check incoming breakers and fuses, both at the BaseVac panel and the wall source.

·         If there is power, the on/off switch at the pump panel may have failed.

·         If the break activates immediately, inspect the pump for rust damage and a stuck rotor or a failed motor.

Follow Us

Next week will be moving to the commonly asked questions at the five-year mark of owning a BaseVac suction unit. Should you have any questions in the meantime, please do not hesitate to contact BaseVac at 1-866-668-8736.